-- Mayor Lioneld Jordan
Please explore our Development Manual to learn more about where we’ve been, where we are and where we’re going.
Continuous Process Improvement
In an effort to improve service, The Development Services team has embarked on a training program to teach City staff how to analyze process flow, eliminate waste, and increase quality and customer service for all Development Review processes, including development entitlement, permitting, and zoning. The process analysis will reduce inefficiencies, identify and resolve communication gaps, create a clear and concise path for our customers, and instill the mindset of continuous improvement for everyone involved.
The team recently took a deep dive into the Commercial Development Permitting Process, which involved the most "touch points" by city staff. During this review, staff identified wastes and communication loops on the planning, grading, and permitting of Commercial Development projects. As a result, customers will begin to see a shorter time line for the permitting and certificate of occupancy.
All of these efforts by Development Services staff have the key goal, as identified in the 2017 Strategic Plan, of improving customer service by streamlining processes, reducing barriers and red tape, embracing technology, and improving communications. The work will create streamlined processes to be implemented during the migration to a new permitting software system in the coming months.